This blog article has been written by James Ho, product manager for RepairCenter ToolStore.
Having a good rental car experience has become an expectation from customers getting their vehicles repaired. Industry trends show that more rental vehicles are being used and for longer periods of time than ever before. This data serves to show that more than ever, properly managing your customer’s rental vehicle experience is paramount to providing satisfactory customer experience.
One of the key factors of customer satisfaction with their rental service is ensuring the rental will be available through the duration of the collision repair. This means that when the collision repair process gets delayed or takes longer than originally estimated, customers expect for their rental vehicle availability to match that schedule.
Manually managing the rental schedule changes of every job at a shop can be a daunting task, especially for a large shop. This could equate to coordinating 30 vehicles a day to ensure that rental vehicle schedules are being updated based on job completion dates. Luckily, with technology jointly developed by both Mitchell and rental vehicle agencies these rental dates are automatically updated through the RepairCenter management system. Through the integration of rental services like Enterprise and Hertz with Mitchell’s RepairCenter management system, whenever a job completion date is updated in RepairCenter by technicians on the shop floor, the rental vehicle is updated accordingly so customers do not have to worry about extending the length of their vehicle rental. This complete integration saves shops both time and effort of managing the rentals for their customers. The end result is a happier customer because they had a great, hassle-free rental experience.
